At La Vie en Rose, we are dedicated to providing our international customers with a seamless and transparent shopping experience, including clear information on delivery times, logistics partners, and the status of their orders. Here's an overview of our Delivery & Shipping Policy tailored specifically for our valued overseas clients.

1. Estimated Delivery Times

  • Global Reach: We ship worldwide, and while exact delivery times may vary depending on your location, we strive to provide you with accurate estimated delivery timeframes. For most international destinations, standard shipping can take anywhere from 7 to 21 business days, excluding any potential customs delays.

  • Customs Delays: Please note that customs clearance procedures in your country may cause additional delays beyond our control. We recommend allowing extra time for this process, especially during peak shipping periods.

2. Trusted Logistics Partners

  • Global Network: La Vie en Rose has partnered with leading international logistics providers such as DHL, UPS, FedEx, and other reputable carriers, to ensure your orders are delivered safely and efficiently to your doorstep.

  • Expert Handling: Our logistics partners are experts in handling international shipments and have the necessary infrastructure to track and trace your package every step of the way.

3. Tracking Your Order

  • Real-Time Visibility: Once your order has been dispatched, you will receive a unique tracking number and a link to track your shipment in real-time. This allows you to follow the journey of your package from our warehouse to your destination.

  • Order Status Updates: In addition to carrier tracking, you can also log in to your account on our website to view the latest status of your order. We update your order status regularly to keep you informed of any changes or milestones.

4. Communication & Support

  • Customer Care: Our customer service team is always available to assist you with any questions or concerns regarding your order's delivery. You can reach us via email, live chat (during business hours), or our contact form on the website.

  • Timely Notifications: We understand the importance of timely communication, so we will keep you informed of every major step in the shipping process, from order confirmation to delivery notification.

5. Customs & Duties

  • Your Responsibility: As an international customer, you are responsible for any customs duties, taxes, or other fees that may be imposed by your country's customs authorities. We recommend checking with your local customs office for more information.

  • Clearance Assistance: While we cannot directly influence customs clearance procedures, we will provide you with all necessary documentation and support to facilitate the process.

At La Vie en Rose, we take pride in delivering exceptional service to our international customers. By following our Delivery & Shipping Policy, we aim to make your shopping experience as smooth and enjoyable as possible. Thank you for choosing La Vie en Rose for your fashion needs!