Shop Women's Clothing After sales and Return Service Policy

Dear customer:

Thank you for choosing our women's clothing store! In order to ensure that you can enjoy a pleasant shopping experience and protect your consumer rights, we have specially formulated the following after-sales and return service policies. Please read carefully before purchasing so that you can smoothly enjoy our services when needed.

1、 After sales service policy

Quality assurance: We promise that all women's clothing sold undergoes strict quality testing to ensure that the fabric, workmanship, and details meet high-quality standards. If you find any quality problems with the product under normal use, such as fabric defects, rough workmanship, etc., we will actively take measures to solve the problem.
After sales consultation: If you have any questions or need matching suggestions during use, please feel free to contact our customer service team at any time. We will wholeheartedly provide you with professional answers and personalized services.
2、 Return and exchange service policy

Return and exchange conditions:
Product quality issues: If the product you receive has quality problems, such as fabric defects, damage, size errors, etc., we unconditionally accept returns and exchanges.
Non quality issues: If you need to return or exchange the product due to personal reasons (such as size mismatch, color preference, etc.), please apply within 7days after receiving the product (please refer to the store announcement or consult customer service for specific days), and ensure that the product has not been worn or washed, and that the original packaging, tags, and accessories are intact and undamaged.
Return and exchange process:
Submit application: Please submit a return or exchange application through our customer service channels (such as online customer service, email, or phone), and provide relevant information such as order number, product photo, and problem description.
Review confirmation: Our customer service team will review the application as soon as possible upon receipt and confirm whether it meets the return and exchange conditions. Once confirmed, we will provide you with the return and exchange address and precautions.
Return the goods: Please return the goods to the address provided by customer service and keep the return logistics number for easy reference. Please ensure that the product packaging is intact to avoid damage during transportation.
Handling returns and exchanges: After receiving the returned goods and confirming their accuracy, we will process the refund or exchange procedures according to your request. The refund will be returned to your payment account, and the replacement item will be shipped out within 7 working days after receiving the return (the specific time may vary due to inventory).
Freight cost borne:
We will bear the round-trip shipping cost for returns and exchanges caused by product quality issues.
For returns and exchanges caused by non quality issues, the shipping cost will be borne by you. If you choose the express delivery service provided by our store for return or exchange, we will settle the actual shipping cost incurred.
3、 Precautions

Please ensure to submit your application within the return and exchange period, as you will not be able to enjoy the return and exchange service after the deadline.
Special products (such as customized, limited edition, etc.) may not support return and exchange services. Please refer to the product details page or consult customer service for details.
When returning or exchanging goods, please make sure to keep the goods in their original condition and complete accessories to avoid affecting the return and exchange process.
4、 Contact Us

If you have any questions or need assistance regarding the above after-sales and return service policies, please feel free to contact our customer service team at any time. We will be dedicated to answering your questions and providing you with satisfactory solutions.

Thank you again for your trust and support! We promise to continue providing high-quality women's clothing and excellent after-sales service, making every shopping experience a pleasant one for you.